Terms of Service

About these terms#

LonexOne is a hosted platform for FiveM roleplay communities, made by LonexLabs. LonexLabs is based in England. In these terms, "we" and "us" means LonexLabs, and "you" means the person using LonexOne, or the community you sign up on behalf of.

By creating an account, signing in or using a community on LonexOne, you agree to these terms and to our Privacy Policy. If you don't agree, please don't use the service.

Who can use LonexOne#

You must be at least 13 years old to have an account. If the law where you live sets a higher age for using online services without a parent's permission, you must be at least that age.

Communities are signed up by LonexOne staff. The person who owns a community on LonexOne must be at least 18, or have a parent or guardian agree to these terms for them, because they're responsible for paying for it.

Your account#

You sign in with Discord, Google or a link sent to your email. Keep those accounts secure, because anyone who can get into them can use your LonexOne account. Tell us at [email protected] straight away if you think someone else has got into it.

You're responsible for what happens under your account. Don't share it, sell it or sign in as someone else.

Communities and their members#

Each community on LonexOne is run by its owner and staff, not by us. They decide who can join, what roles and permissions people have, what goes on their website and how their CAD, staff panel and other modules are set up.

If you own or run a community, you're responsible for:

the people you give access to and what they can see and do
the content your community posts, including pages, news, documents and records
telling your members how their information is used in your community, and handling their requests about it
following Discord's, Cfx.re's and Tebex's own terms where your community uses them

If you have a problem with a decision made in a community, such as a ban, an application or a disciplinary action, take it up with that community's staff. We don't step in on community decisions unless they break these terms or the law.

Acceptable use#

You must not use LonexOne to:

break the law, or help anyone else break it
harass, threaten, dox or abuse anyone
post content that is sexual and involves anyone under 18, that promotes terrorism or violent extremism, or that incites hatred
share other people's personal information without a lawful reason
upload malware, or try to get into accounts, communities or systems you aren't allowed to access
overload, probe or scrape the service, or get round rate limits or security measures
resell or rent out the service, or copy it to build a competing product
pretend to be LonexLabs, LonexOne staff or another community

Roleplay content is fine. A fictional crime report in a CAD is roleplay, but real threats or real personal details aren't.

Plans, billing and add-ons#

LonexOne costs $12.99 a month per community, in US dollars. Add-ons, where offered, are charged on top at the price shown when you add them.

Payments are taken by Stripe. Invoices are raised on the 1st of each month. Your first invoice is pro-rata, so you only pay for the days left in the month you start. If you pay by saved card, it's charged automatically when the invoice is raised.

If a payment fails, we'll let you know and try again. If it still isn't paid, we can limit or pause the community until it is.

We may change our prices. We'll give community owners at least 30 days' notice by email or in the control panel, and the new price will apply from the first invoice after that notice ends.

Cancelling and refunds#

You can cancel at any time. Cancelling stops future invoices, and the community stays active until the end of the month you've paid for.

Refunds:

First subscription: you can ask for a full refund within 48 hours of your first payment for a community.
Add-ons: add-ons can't be refunded.
Returning customers: if you've had a LonexOne subscription before and take out another one, the new one can't be refunded.
Outside these cases: payments aren't refundable, except where the law says otherwise.

To ask for a refund, email [email protected] from the address on your account, or contact us on Discord.

LonexOne is a digital service that starts as soon as you subscribe. By subscribing, you ask us to start straight away. Where UK consumer law gives you a 14-day right to cancel, you agree that this right ends once the service has started. You keep the 48-hour refund above.

Your content#

Anything you or your community put on LonexOne stays yours. This includes text, images, records, documents and settings.

You give us permission to store, copy, display and process it, but only as needed to run LonexOne for you and your community. For example, we need this to show your community's website to visitors, send your messages to Discord or back up your data.

You promise you have the right to post what you upload. If someone tells us content on LonexOne infringes their rights, we may remove it.

Our service#

LonexOne, including its software, design, the FiveM resource and the LonexOne and LonexLabs names and logos, belongs to LonexLabs. Using LonexOne doesn't give you any ownership of it.

While your community has an active subscription, you may install and run the LonexOne FiveM resource on your community's servers. You may change its configuration, but you may not sell it, share it outside your community or remove its licence checks.

We're always improving LonexOne. We may add, change or remove features. If we remove something major that your community relies on, we'll tell community owners in advance where we reasonably can.

Third-party services#

LonexOne works with services we don't control, including Discord, Google, Stripe, Cfx.re (FiveM), Tebex and Cloudflare. They have their own terms. We aren't responsible for them, and if one of them changes or goes down, the parts of LonexOne that use it may stop working.

Some features use AI. For example, the CAD can help write a report narrative. AI output can be wrong, so check it before you rely on it.

LonexOne isn't affiliated with Rockstar Games, Take-Two Interactive or Cfx.re.

Availability#

We work hard to keep LonexOne running, but we can't promise it will always be available or free of errors. We sometimes need to take it down for maintenance, and we'll try to do this at quiet times.

LonexOne is for roleplay. Its CAD, records and maps are not real emergency or police systems, and must never be used for real emergencies.

Suspending or closing accounts#

We can suspend or close an account or a community if it breaks these terms, if a payment is overdue, or if we have to by law. Where it's reasonable, we'll warn you first and give you a chance to put things right.

If a community is closed, its owner can ask us for an export of its data within 30 days. After that we may delete it.

You can ask us to close your account at any time by emailing [email protected].

Liability#

Nothing in these terms limits liability that can't be limited by law. That includes liability for death or personal injury caused by negligence, and for fraud.

Otherwise, LonexLabs isn't liable for:

loss of profits, revenue, data or goodwill
losses that weren't reasonably foreseeable
anything caused by a community's staff or members, or by a third-party service

Our total liability to you in any 12-month period is limited to the amount you paid us in that period, or £50 if that's more.

If you're using LonexOne as a consumer, you also have rights under UK consumer law, and nothing in these terms affects them.

Changes to these terms#

We may update these terms from time to time. If a change matters, we'll tell community owners by email or in the control panel at least 14 days before it takes effect. If you keep using LonexOne after that, you accept the new terms.

Law and disputes#

These terms are governed by the law of England and Wales, and disputes go to the courts of England and Wales. If you live elsewhere in the UK or in the EU, you can also bring a claim in your local courts.

If something goes wrong, please talk to us first at [email protected]. Most problems can be sorted out quickly that way.

Contact#

Questions about these terms go to LonexLabs at [email protected].