Pay automatically with a saved card

By default, we email you an invoice on the 1st of each month and you pay it online. If you'd rather not think about it, save a card instead. From then on, your plan is charged to that card on the 1st, and you never have to pay an invoice by hand or worry about one going overdue.

Only the community's owner can save or replace the card.

Save a card#

1. Open your control panel.
2. Click Billing at the bottom of the left sidebar.
3. Under Card, click Add a card.
4. You'll be taken to a secure page run by our payment provider, Stripe. Enter your card details and save them.
5. You're brought back to the Billing page, with the message Card saved. It can take a few seconds to show here.

Refresh the page after a few seconds. The Card box now shows your card's type and last four digits, the date you added it, and Charged on the 1st of each month.

What changes once a card is saved#

• From the next 1st of the month, your plan is charged to the card automatically.
• Any invoice that was already emailed to you before you saved the card still needs paying from that email.
• If a payment fails, the owner gets a Discord message and Stripe tries the card again. Your community is only suspended if a second month's payment also fails. See When an invoice isn't paid.

Replace your card#

If your card expires or you want to use a different one:

1. On the Billing page, under Card, click Replace card.
2. Enter the new card's details on the Stripe page and save them.

The new card replaces the old one straight away, and it's used from the next charge.

Something not working?#

My card doesn't show after I saved it. It can take a few seconds for Stripe to tell us the card was saved. Refresh the Billing page. If it still isn't there after a minute, try Add a card again.

It says "Couldn't reach our payment provider. Try again in a minute." We couldn't connect to Stripe. Wait a minute and click Add a card again.

A payment failed. Stripe emails your billing email when a payment doesn't go through. Use Replace card to save a card that works. If you need to pay another way, message us in the LonexLabs Discord.

I want to remove my card and go back to emailed invoices. Message us in the LonexLabs Discord and we'll switch you back.

I can't see the Billing page. Only the owner can see billing and save a card.