How billing works

LonexOne has one plan. It costs $12.99 a month in US dollars and includes every module, so installing the CAD, Training or the Staff Panel never changes your bill. There are no per-member fees and no tiers to compare.

This article explains when you're invoiced, how your first invoice is worked out, and where to see your billing details.

What you pay#

Your first invoice#

You pay your first invoice when you claim your community. It only covers the days left in the current month, so you're never charged for days you didn't have.

For example, if you claim your community halfway through the month, your first invoice is about half of $12.99. From the 1st of next month, you pay the full $12.99.

Your community's website goes live as soon as the first invoice is paid.

Every month after that#

On the 1st of each month, Stripe, our payment provider, emails an invoice to your billing email. Open it and pay online. You have 7 days to pay it.

If you'd rather not pay by hand each month, save a card and we'll charge it on the 1st instead. See Pay automatically with a saved card.

See your billing details#

Only the community's owner can see billing.

1. Open your control panel.
2. Click Billing at the bottom of the left sidebar.

The Billing page shows:

• Plan, with your plan's price and its Status. Up to date means you've paid everything. Overdue means an invoice is past its due date.
• Last paid, the date we last received a payment from you.
• What you pay each month, a list of everything on your bill and the total.
• Card, the card saved for your community, if there is one.

The line under the page title shows which email address your invoices go to.

Sponsored plans#

Some communities have a sponsored plan, which means LonexOne is free for them. If yours is sponsored, your Billing page says Sponsored and shows who it's sponsored by and when it ends, if it has an end date.

If your community joined through one of our partners, its free trial works the same way: your Billing page shows it as sponsored by the partner, with the date the trial ends.

A week before a sponsorship ends, the owner gets a Discord message from the LonexOne bot to let them know. On the day it ends, the plan goes back to $12.99 a month and your first invoice is sent that day. A banner at the top of the control panel also reminds the owner when the end date is close.

Discount for running several communities#

If you own more than one community on LonexOne, ask us in the LonexLabs Discord about the multi-community discount. Once we switch it on for you, each of your communities gets 5% off its plan while you have two or more paying communities.

• It covers the plan, not add-ons like the branded Discord bot, which stay full price.
• Communities on a sponsorship or a free trial don't count towards the two, and don't get the discount until they're paying.
• If you're down to one paying community, for example because you cancelled one, the discount comes off your next invoice automatically.

Your Billing page shows 5% off next to the plan while it applies.

Something not working?#

I can't see Billing in the sidebar. Only the owner can see billing. If you need to know something about your community's bill, ask your owner.

My invoices go to the wrong email address. The billing email is set when the community is claimed. Message us in the LonexLabs Discord and we'll change it for you.

I want to pay in a different currency. LonexOne is billed in US dollars only. Your bank or card provider converts it for you.