Claim your community and go live

When we set up a new community on LonexOne, nobody owns it yet. Claiming it makes you the owner, sets the email address your invoices go to, and starts your plan. Once the first invoice is paid, your website goes live and you can start setting everything up.

It only takes a few minutes. This article covers each step, plus what to do if your link doesn't work.

Before you start#

You'll need:

• The Discord account we set the community up for. The claim link only works for that one account, so it can't be used by anyone else if it gets shared.
• A way to pay the first invoice. The plan is $12.99 a month in US dollars. Your first invoice only covers the days left in the current month.

Step 1: Open your claim link#

Look in your Discord direct messages for a message called Your LonexOne community is ready. It has a button underneath that says Claim followed by your community's name. Click it.

The link lasts for 7 days. If we send you a new one, the old one stops working, so always use the newest message.

Step 2: Sign in with Discord#

If you're not signed in to LonexOne, you'll be asked to sign in with Discord. Use the account the link was sent to.

If you're already signed in with a different Discord account, you'll see This link is for a different Discord account. Click Switch Discord account and sign in with the right one.

Step 3: Check your details#

The Claim your community page shows who you're signed in as, and that you'll be the owner.

1. Check the Community name. Change it if you need to. It can be up to 100 characters.
2. Check the Address. This is your website's address, like yourcommunity.lonexone.com. You can't change it here, but you can add your own domain name later.
3. Check the Billing email. It's filled in from your Discord account. Every invoice goes to this address, so use one you check.
4. Tick I agree to the LonexOne Terms of Service.
5. Click Continue to payment.

Step 4: Pay your first invoice#

You'll now see Pay your first invoice, with two amounts:

• Due now is for the rest of this month.
• Then is the normal $12.99 a month, invoiced on the 1st.

Click Pay invoice. The invoice opens in a new tab, where you can pay it. We also email it to your billing email.

Leave the LonexOne tab open. It checks for your payment by itself, and once the invoice is paid it changes to say your community is live.

Step 5: Open your control panel#

Click Open control panel. You'll land on your community's Overview page, with a message telling you your community is live.

Under Finish setting up, you'll see a short checklist: connect your main Discord server, add your first department, upload a logo and banner, write your rules and add your Discord invite. Each one has a Set up link that takes you to the right page, and gets ticked off when it's done.

Something not working?#

It says "This claim link isn't valid". The link has expired, been replaced by a newer one, or already been used. Ask us in the LonexLabs Discord and we'll send you a new one.

It says "This link is for a different Discord account". You're signed in with the wrong Discord account. Click Switch Discord account and sign in with the account the message was sent to.

I never got the Discord message. Your privacy settings may have blocked it. Message us in the LonexLabs Discord. We can see when a message didn't arrive and give you the link another way.

It says "We're preparing your invoice". Your invoice is still being made. The page updates by itself. If nothing happens after a few minutes, contact us in the LonexLabs Discord.

I paid, but the page still asks me to pay. The page checks every few seconds, so give it a moment. If you open the control panel before the payment has come through, you'll be brought back to this page. If it still hasn't changed after a few minutes, contact us.