Suggest a feature or report a bug

The feedback board at lonexone.com/feedback is where you tell us what LonexOne should do next and what isn't working. Everything posted there also goes up in the LonexLabs Discord, and people vote on it in both places. The suggestions with the most votes are the ones we look at first.

Anyone can read the board. To post, vote or reply, sign in with Discord.

Before you start#

Search the board first. If someone has already suggested your idea or reported your bug, vote for theirs instead of posting it again. Votes on one post count for more than the same idea spread over three.
Keep to one idea or one bug per post, so each can move along on its own.

Suggest a feature#

Open lonexone.com/feedback and click Suggest a feature.
In What it's about, pick the part of LonexOne it's for, like CAD & MDT or Training. Pick Something else if none fit.
Give it a short Title and describe it. Say what it would let you do and why it would help your community.
Optionally add up to 5 Screenshots: JPG, PNG, GIF or WebP, up to 5 MB each.
Click Post suggestion.

You can post 5 times every 10 minutes.

Report a bug#

Open lonexone.com/feedback and click Report a bug.
Pick what it's about, and under Which community, the community it happened in, if it's one of yours.
Fill in What happened, How to make it happen and What you expected. Steps we can follow ourselves get a bug fixed much faster.
Add a screenshot of the problem if you can, then click Send bug report.

Vote#

Click the arrow next to a suggestion to vote for it. For a bug report, the button says Affects me. Click it again to take your vote back. You get one vote per post.

In our Discord, each post has an Upvote button (or Affects me too for bugs). It counts exactly like the button on the website, and only you see the reply saying your vote was added.

Voting is open while a post is at Voting. Once the team moves it on, voting closes on it, on the website and on the Discord post.

What happens next#

The LonexLabs team reads everything and moves each post along its track:

Status	What it means
Voting	New posts start here. Vote for the ones you want most.
Accepted	We're going to do it.
In development	We're working on it now.
Released	It's out. For a bug, the fix is out.
Declined	We're not going to do it. The note says why.
Duplicate	Someone posted the same thing. The post links to the one to vote on instead.

Each post shows its track, with the step it's at, and every change underneath: what it moved to, who on the team moved it, when, and any note. The Discord post is updated at each step too.

When the status of something you posted changes, or the team replies to it, the LonexOne bot sends you a Discord message. To stop these, click Turn off at the bottom of the feedback board while signed in.

The full details of each update are in our updates, on the website and in Discord.

Something not working?#

"Each image can be up to 5 MB." Make the screenshot smaller, or crop it to the part that matters.

"renamed.jpg isn't the kind of image its name says it is." The file's name doesn't match what's really in it, for example a PNG renamed to .jpg. Save it again from your image editor, or rename it back.

"Too Many Requests" after posting. You've posted 5 times in 10 minutes. Wait a few minutes and try again.

I didn't get a Discord message about my post. The bot can only message you if you share a server with it and allow messages from server members. Join the LonexLabs Discord and check your privacy settings for it.