LonexOne questions owners often ask
Quick answers for community owners: what LonexOne is, what it costs, who can see what, changing the owner, cancelling, where your data lives and how to get help.
Short answers to the questions community owners ask us most. Each one links to a full article where there is one.
The basics#
What is LonexOne? A hosted platform for FiveM roleplay communities. It gives you a community website, departments with rosters and ranks, training, documents, a CAD, speed and plate cameras and a staff panel, all managed from one control panel and linked to your FiveM server and your Discord. People, departments and ranks are set up once and every part uses them.
What does it cost? One plan, $12.99 a month in US dollars, with every module included. You're invoiced on the 1st of each month, and your first invoice only covers the days left in the month you claim. See How billing works.
Do my members have to pay? No. The plan covers your whole community, however many members, departments or staff you have.
Do I need to install everything? No. Install the modules you want and remove them whenever you like. Your bill stays the same either way. See Add or remove modules for your community.
Do I need the FiveM resource? Not for the community site, departments, training or documents. The CAD works without it too, but 911 calls from the game, the live map and going on duty in game need it. The Staff Panel and Cameras need it. See Install the LonexOne FiveM resource.
Can I use my own domain? Yes. Every community gets a lonexone.com address, and you can point your own domain at your site from the control panel. See Use your own domain name.
Can I run more than one community? Yes, from the same account. See Switch between communities.
Who can see what#
Who can see my control panel?
| Who | What they can do |
|---|---|
| The owner | Everything, including Billing. There's one owner per community. |
| Administrators | Everything except Billing. See Make someone an administrator. |
| Staff with a role | Only the pages their role's permissions allow. See Create a role and choose what it can do. |
| Members | Nothing in the control panel. They use your community website. |
LonexOne's own support staff can also open your control panel, so we can help when you ask.
What can members and visitors see? Anyone can visit your community website. Members sign in there with Discord, which adds them to your community. What they can see after that depends on what you've set up: for example, each document has its own Who can read it setting, and the CAD needs them to sign in. See Get your members signed in.
Who sees the bill? Only the owner. Administrators and staff can't see the Billing page.
Ownership#
Can I hand my community to someone else? Yes. Message us in the LonexLabs Discord and tell us who the new owner is. They need to have signed in to LonexOne with Discord at least once. Once we've moved it, the new owner has full control and Billing, and the previous owner stays on as an administrator. Remove them from administrators afterwards if they shouldn't keep access.
What if the owner has left and nobody can get in? Message us in the LonexLabs Discord. We can move ownership to someone else in your community.
Cancelling#
How do I cancel? Message us in the LonexLabs Discord. When we cancel your community:
- your plan stops, so no more invoices are sent
- any invoices you haven't paid are cleared
- your community website goes offline, and your control panel can't be used
Your data isn't deleted. If you change your mind, ask us and we can bring your community back as it was.
What happens if I don't pay an invoice? You have 7 days to pay, then another 7 days before your community is suspended. Paying brings it straight back, and nothing is deleted. See When an invoice isn't paid.
Your data#
Where does my data live? On LonexOne. Your website, members, departments, records and settings are all hosted by us, not on your game server. The FiveM resource connects your game server to your community with a key, and sends what happens in game back to LonexOne.
Pictures you upload, and pictures in documents you import, are kept in your community's own storage on LonexOne, so they don't depend on where they first came from.
Is anything deleted if I remove a module, or my community is suspended? No. Removing a module, a suspension and a cancellation all keep your data. Installing the module again, or reactivating your community, brings everything back.
Can I bring my data with me? Yes. You can import members from a spreadsheet, the Staff Panel imports players from LonexStaff and txAdmin, and the CAD imports characters and records from a spreadsheet. See Import members from a spreadsheet and Import records into the CAD.
Getting help#
Where do I get help? Start with the help centre: search it, or browse by module. If you can't find what you need, join the LonexLabs Discord and open a ticket. A real person will help you.
Something changed and I don't know who did it. The activity log shows who changed what in your control panel. See See who changed what in the activity log.
See also
Claim your community and go live
Open your claim link, set your community name and billing email, pay the first invoice and land in your control panel.
How billing works
One plan at $12.99 a month with every module included, invoiced on the 1st. How your first invoice is worked out and where to see what you pay.
Find your way around the control panel
A tour of the control panel: the Overview page, the sidebar, the community switcher, search and your account menu, and why staff see different pages.
Add or remove modules for your community
Install the CAD, Training, the Staff Panel and the rest from your control panel, and what happens to your data when you remove one.
Make someone an administrator
Give a trusted member every permission in your community, take it away again, and when a role is the better choice. Only the community owner can do this.
When an invoice isn't paid
What happens when an invoice goes past its due date, when a community gets suspended, and how paying the invoice brings it straight back.
Can't find what you need?
Open a ticket in our Discord and someone from the team will help. Found a bug, or missing a feature? Tell us on the feedback board.