Support tickets
Set up ticket categories, reply to members and keep transcripts.
Set up support tickets
Turn on the Support page, build ticket categories with their own forms, choose who handles each one, and set the rules for guests, repeat tickets and closing.
Reply to and close support tickets
Work the ticket queue, reply or leave internal notes, assign and tag tickets, add other members, merge duplicates and close tickets with the right status.
Canned replies, ticket statuses and transcripts
Save answers your staff send often, name your own ticket statuses and choose what each one means, and download a ticket as an HTML page or PDF.
Can't find what you need?
Open a ticket in our Discord and someone from the team will help. Found a bug, or missing a feature? Tell us on the feedback board.