Search the moderation log and change or undo actions

The moderation log lists every action your staff have taken, newest first. It's where leadership checks what's been happening, where waiting bans get approved, and where mistakes get put right.

Before you start#

To do this	You need
See the log, open actions, add comments	See the player database: profiles, playtime, past names and linked accounts
Add evidence to someone else's action	Lift bans, revoke warnings and change ban lengths, on anyone's actions
Change ban lengths, lift bans, revoke actions	Lift bans, revoke warnings and change ban lengths, on anyone's actions
Approve or deny waiting bans	Give bans of any length, including permanent, and approve bans waiting for a second staff member

Find an action#

In your control panel, click Moderation log under Staff Panel.
Use the filters at the top: All actions (or one type), All staff (or one staff member), All rules (or one rule), and a from and to date.
Click Filter.
Use the buttons below to show one status: All, Active, Awaiting approval, Denied or Revoked.

Each row shows the reference, player, action, rule, reason, staff member, where it came from (Panel, In game, Automatic after repeated warnings, or Imported), the date and the status. Actions where the staff member went against a rule's guideline are marked Off guideline. Revoked and denied actions are faded.

Statuses#

Status	Means
Active	In force, or still counting against the player.
Expired	A ban that has run out.
Awaiting approval	A ban waiting for a second staff member.
Denied	A ban a second staff member turned down.
Revoked	Taken back. A lifted ban shows this too.

Export the log#

Filter the log to what you want.
Click Export CSV.

You get a spreadsheet of up to 10,000 actions matching your filters, with the reference, date in UTC, type, length, status, player, player ID, rule, reason, staff member and where it came from.

Open an action#

Click any row. The action page shows:

Details: the player, rule, reason, and for bans the length, which servers it covers and when it ends. If a guideline applied, whether it was followed, and the reason given if not.
Evidence: links and files attached. Images show as a preview.
Staff discussion: comments from staff. Players never see these.
Player's other actions: their last 10 other actions.

Add evidence#

The staff member who gave the action, and anyone with Lift bans, revoke warnings and change ban lengths, on anyone's actions, can add more evidence.

In the Evidence box, paste a link, or choose a file (images, video, PDF or text, up to 20 MB).
Click Add evidence.

Evidence files are private. Only people who can see the player database can open them.

Add a comment#

In Staff discussion, type your comment.
Click Comment.

Change a ban's length#

Open the ban.
Under Manage, pick a new length from Change length, or Other length… to type minutes.
Click Change length.

The new length counts from when the ban started (or was approved), not from today. Shortening a 30 day ban to 7 days after 10 days ends it straight away.

Lift a ban or revoke an action#

Open the action.
Under Manage, type a reason in the box. It's kept on the record.
Click Lift ban (for a ban) or Revoke (for anything else).

Afterwards:

The action shows as Revoked, with who did it, when, and the reason.
It stops counting against the player: it no longer counts towards guidelines, automatic escalation or their trust score.
A lifted ban stops keeping them out straight away.
It's posted to your Bans lifted and actions revoked log channel on Discord, if you've set one.
On the Staff team page, it counts as overturned for the staff member who gave it, unless they revoked it themselves.

Revoking can't be undone. If you revoke something by mistake, give the action again.

Something not working?#

I can't see the Manage box. You need Lift bans, revoke warnings and change ban lengths, on anyone's actions. It's also hidden once an action is revoked or denied.

I can't see the box to add evidence. Only the staff member who gave the action, or someone with Lift bans, revoke warnings and change ban lengths, on anyone's actions, can add evidence.