28 results for Troubleshooting
What to check when a player doesn't get a group, a permission doesn't work in game, or the server console says LonexOne can't give out permissions.
Open a call, attach units, change priority and details, then clear it with a disposition. Also covers merging duplicates and reopening a call that closed too early.
Everything to set up so the CAD, duty, the tablet, the live map, photos and the rest work in game, in order, with what goes wrong when a step is missed.
Sign on with your department and callsign, skip the panel screen with a default, go off duty, and fix the messages that stop you signing on.
Start a report from one of your community's templates or straight from a call, fill it in, save it as a draft, submit it and fix it if it comes back.
Every time you publish a page, that version is kept. Look back through a page's history, preview an old version and restore it.
Every keyboard shortcut on the duty screens, the tones that play for calls, panics and messages, and how to mute or turn them down for yourself.
See how each game server is doing in one place, with the resource version, OneSync, the scripts LonexOne works with and what went wrong lately, and what to do about each problem. Find out when a new resource version is out.
Pick which notifications go out on the site, by email and by Discord DM for each kind of update, see what members can turn off themselves, and check for Discord DMs that didn't arrive.
Write, check, renew and suspend commercial vehicle contracts for carriers. Police check them on a plate or by contract, DOT or MC number, and civilians apply for them at the DMV.
What each domain status and error message means, why the DNS check fails, and what to do when your domain is stuck waiting for DNS or SSL.
Read the Latest sync results, fix the bot's role and permissions, and sort out members who aren't getting or losing the Discord roles you linked.
What each LonexOne message in your server console means, why the server shows Not connected yet, and how to fix players who can't use the CAD in game.
Record someone you stopped and spoke to, even if they're not on file, and see the cards on name searches. For police and dispatch only.
Tell players what's wrong and when it's fixed, schedule planned maintenance, post updates to Discord, and take your website offline with maintenance mode while staff still get in.
Open a ticket in our Discord and someone from the team will help. Found a bug, or missing a feature? Tell us on the feedback board.