Reply to and close support tickets
Once support is set up, your staff answer tickets from the Support page in the control panel. Members reply on your community website, staff reply in the panel, and both sides see new messag…
100 results for Staff
Once support is set up, your staff answer tickets from the Support page in the control panel. Members reply on your community website, staff reply in the panel, and both sides see new messag…
Police request arrest and search warrants from the CAD, approvers sign or deny them in the control panel or the court docket, and officers serve them with an arrest.
Approve reports or send them back with a comment, from the control panel or on duty, plus citations, warnings and arrests that wait for approval.
…reenshots from your server and clips they've recorded. Your staff check each one before it shows, feature the best, and can show featured ones on your home page so visitors see your communit…
…a donation goal bar if you've set one up, and a notice for staff when maintenance mode is on. Something not working? It says "Links start with https:// or / for a page on your site." Use a…
…uestions about the server, car meet plans, department chat, staff announcements. Members start threads in categories you set up, reply to each other, quote and mention people, and follow thr…
…get a warning in chat a few minutes before each change, and staff can still change it by hand in between. Before you start Your community needs the CAD, or the HUD under Mechanics . Your gam…
…now You can pin up to 12 pages. Favourites are yours. Other staff members have their own. Favourites are kept for each community separately. Pinning Roster in one community doesn't pin it in…
The moderation log lists every action your staff have taken, newest first. It's where leadership checks what's been happening, where waiting bans get approved, and where mistakes get put rig…
Check open calls, units by status and today's response times on duty, and look back over up to 90 days of calls, response times and paperwork in the control panel.
…o made them, what they did and when. Use it to check on new staff, find out when a setting changed, or settle a "who did this?" in your staff chat. Open the activity log Open your control pa…
…, the web clock, Discord voice, in game and shifts added by staff. Shifts members log from the website only count once they're approved. See Track shifts and hours . Open position fails but…
…means Automatic only Only shifts from going on duty count. Staff can still end a forgotten shift or delete one, but can't add hours or change times. Members can't log past shifts. Manual al…
…on the statement that can't be edited afterwards, and every staff action is kept in the bank's activity list. Before you start To set up banking, you need the Set up the CAD: call types, sta…
…matters: promotions move people one rank up the ladder, and staff whose access is limited to a department can only manage people and ranks below their own. Each rank can also have its own ca…
Open a ticket in our Discord and someone from the team will help. Found a bug, or missing a feature? Tell us on the feedback board.